Welcome to Nopiy, where your satisfaction is our top priority. Here you will find all information regarding our warranty and complaint handling.

Satisfaction guarantee

At Nopiy we strive for satisfied customers. That is why we offer a trial period of 14 days. If your purchase does not meet your expectations, you can cancel the purchase within 14 days of receiving your order by returning the item in new condition and with all labels. You will then receive a refund of the amount already paid. Please note: this arrangement does not apply to sale items. Of course, it is allowed to try on products first. If you want to exchange an item for a different size or color, for example, you can return the item in the same way. For more information, please refer to our returns policy under 'Exchanges & Returns'.

Received the wrong product?

Despite our careful handling of orders, an error can sometimes occur. If you have received an item that you did not order, please contact our customer service at info@nopiy.com . We ensure that you receive the correct item at no extra cost.

Warranty on Products

Nopiy guarantees your legal rights in relation to an item, in accordance with reasonable expectations. Depending on the item, we offer replacement, repair or refund. In addition, manufacturer warranties apply to certain products. For more information, please contact our customer service at info@nopiy.com .

Received a damaged product?

If your order was damaged during shipping, please contact our customer service at info@nopiy.com .

Complaints handling

Do you have a complaint about our products? Please contact our customer service via info@nopiy.com or via the [contact form](link to contact form). We will handle your complaint within 24 hours.